101 Mobility [Wilmington] Reviews


Orland Park, IL
Was very prompt in getting lift in. Produced as promised.

Oak Lawn, IL
Smoothness and speed of installation.

Downers Grove, IL
Excellent customer service when our stair lift needed service. It was important to have it serviced quickly since we do not have a bathroom on the level the stair lift goes down to. My father relies on the Bruno stair lift.

University Park, IL
Product is functioning well. Rick & Laurie are very professional and always available to assist.

Homewood, IL
Excellent service. Quick response time. My mother loves the chair lift.

Kankakee, IL
Prompt response and speedy installation by Rick, who was informative and polite.

Chicago, IL
The installation of our new Bruno outdoor stairlift went smoothly. There were no surprises or difficulties with the process. It's raining tonight and the stairlift worked perfectly.

Chicago, IL
Wonderful overall service and experience. Very timely and friendly.

Woodridge, IL
I like everything about this product and services, but I don’t want,my name to be shared with anybody,period!

Evergreen Park, IL
First, your phone was answered by a human being. She was a wonderful representative for your company. Second, The knowledgeable salesperson came promptly in one day’s time and at the hour agreed upon. Third, Once the purchase was made - the installation was within the week. It was performed by excellent people who really knew the process. Lastly, payment was an easy process and my warranty is in hand.

Mokena, IL
I am very pleased with my chair. The service from this company is very quick and efficient.

Tinley Park, IL
Fantastic customer service Very creative with solutions and extremely knowledgeable about their product.

Western Springs, IL
What a "godsend!" The process, Instructions, & entie staff made adapting to the stair chairlift so easy & uncomplicated. My thanks to Rick, Kyle, & Laurie for all their help ,& assistance! Thank you!!

New Lenox, IL
Friendly, informative employees.

Plainfield, IL
I recently had a service done and I highly recommend them .

Orland Park, IL
Great company. They're credited by the BBB. Always willing to talk and explain the procedure. They were on time with gifted technician's. Respond quickly for any issues you might come across. All in all a great company.

Seneca, IL
The unit was a replacement for a previous Bruno unit. It is very well made and Thomas and Kyle were very professional and helpful. They carried the old one out for me and had the new one installed in no time. Very nice men and would answer all questions I had. Very glad I contacted 101 Mobility!!

Lockport, IL
GREAT SERVICE AND A GREAT EXPLANATION OF YOUR PRODUCTS. NO PRESSURE AND TIMELY INSTALLATION.

New Lenox, IL
Service was excellent. Fast and courteous. Reasonably priced too! Thank you!

Homer Glen, IL
Excellent and prompt service Helpful and happy receptionist

Plainfield, IL
It was a very good experience. Everyone we worked with were professional, honest and caring. We could not ask for a better outcome.

Plainfield, IL
Everyone at 101 Mobility in Orland Park was amazing throughout the whole process of getting my Mom a stair lift so that she could continue to sleep in her bedroom, upstairs. Rick, Lori and the young man that did the installation couldn’t have more helpful! Rick came out to do the original consultation with my Mom and I. He explained everything to us and answered all of our questions. During our conversation, we mentioned my Dad who is no longer with us. He passed in 2008. I mentioned how one of the first things I noticed, when doing some research on the Bruno chair stair lifts, was that they are a “Veteran founded” company. Supporting our Veterans is very important to mom, myself and our family. Once we had a good idea of which lift would work best for mom, Rick said he was going to “revise” his original quote and offer Mom a Veteran discount. That really means a lot to us! A few days later, we went to the showroom to meet with Lori to finalize everything and to see the chair lifts in person. I’m glad we did, because we ended up doing the manual rail, so that we could lift it up and out of the way of our front foyer. Lori is so sweet and just like Rick, took the time to answer any other questions we had. She’s so down to earth, easy to talk to and I can easily see why she is so great with their customers! She, like Rick, offered us a discount on the chair itself, as we decided it was best not to do the manual turning one, but the electric instead. Once everything was finalized, Lori said she had to order the rail we needed and would call us as soon as it arrived. It arrived the following week and we scheduled the install for the following Monday. The young man that did the installation was punctual, very polite, friendly and also answered our questions when it came time for mom to do her “test drive”. Thank you to you all for giving mom the ability to stay in her bedroom, upstairs! You all are amazing! We will definitely recommend you to anyone that may need your products. Lori, I may just call you sometime just to chat for a few! Haha! Thanks again for EVERYTHING you do!! ~ Lisa Harper (Daughter/Primary Caregiver)

Tinley Park, IL
They are both very good.

Elmhurst, IL
Laurie and the team at 101 are #1! Customer service is very rarely found these days. But not at 101! They are the BEST. The crew that installed my ramp were very professional and personable.

Homewood, IL
Great product. Great service.

Orland Park, IL
Excellent work

Palos Heights, IL
Very prompt service by Rick

Oak Lawn, IL
The service was seamless from start to finish. After calling 101 mobility in Orlando park IL Rick Kasper came and gave a professional evaluation and quote for the install of a Bruno stairlift. Laura and Thomas the installer did a great job of coordination and made for a great install. Thanks

Chicago, IL
The lift is working fine. Rick is very nice to deal with. He and his partner did a great job with the installation. Thanks for everything. [NAME REMOVED] & [NAME REMOVED]

Orland Park, IL
I needed service on my father’s non working stairlift. We needed it repaired in a timely fashion. Thanks to Lauri. I think her names is Laurie at the Orland Park office. She was very helpful in getting the chairlift repaired quickly by a qualified technician. Because of Laurie and the technician I will definitely recommend 101 Mobility to others and use 101 Mobility again. Thank you Laurie

Plainfield, IL
Convenient. Knowledgeable sales representative. Responsive to questions. Installation and removal was quick and easy. Honest assessment of short and long term benefits. Office staff were kind and cared about our situation. Willingness to work with us when we needed additional products and referrals.

Lansing, IL
Laurie was fantastic! She answered all my questions and set up the appointment for us . Rick was also fantastic ! He was so patient with my parents and took his time showing a video to them of the lift and answered all their questions . Also spoke with my brother later who couldn’t be at the appointment . The installation was quick and flawless ! Thank you so much !

Shorewood, IL
Extremely friendly staff, knowledgeable about all products. They work hard to make sure everything is right.

Hinsdale, IL
Very professional and Derrick was terrific

University Park, IL
The product is currently working well, and the purchase process was professional and thorough. The installation took only a few hours.

Homer Glen, IL
We were very pleased with the customer service. We worked with Laurie in Orland Park and found her to be very helpful and professional. We did have a problem at first with the chair. 2 gentlemen worked so hard to fix it but to no avail. A new chair was delivered and installed immediately. It was a pleasure working with your company and have highly recommended it to our friends.

Homer Glen, IL
The office personal was very helpful with my purchase of replacement batteries for my chairlift, told me if I had any issues to call and she would there to answer any questions that I might have. It was a pleasure to do business with you

Palos Heights, IL
Too soon to judge about product's durability. Mechanically working fine so far. Installation was completed as promised. Communication with office staff went smoothly.

Chicago, IL
Great service and professionalism! Thank you!

Lagrange, IL
Very prompt and suggests when I need check ups

Joliet, IL
It is making my life a lot easier

Riverside, IL
I am so grateful to have had the opportunity to work with the people at 101. They were determined to get our ramp installed as soon as they could so my husband could spend time outside in our beautiful yard. Laurie, very kind and authentic, who answered the phone when I called 101’s office, worked hard to get the ramp installed and devoted her time to clear away permit hurdles. Rick, the owner, made two trips out to our house, to personally take paperwork to our village office and finally to make sure the ramp was properly installed. The people at 101, including the installers, gave our family an immeasurable gift.

Villa Park, IL
Courteous, professional, friendly.

Downers Grove, IL
Lori is so helpful!

Chicago, IL
I liked that the service was done in a timely manner and that all the staff that I encounter was helpful and kind.

Woodridge, IL
Great communication and fast service. Thanks

Joliet, IL
Response to needs very good. Quickly installed thank you

Joliet, IL
We love the 2 BRUNO STAIRLIFTS we purchased from 101Mobility and had them installed. The stair lifts have made our lives easier to get around in our 2 story home. Great installation by knowledgable and friendly work crew.

Lemont, IL
Am satisfied, does what’s expected

Homer Glen, IL
Fantastic service they took care of all my needs properly

Flossmoor, IN
Great responsiveness, complete explanations , quick installation, quality product, friendliness.

Chicago, IL
All staff members are very professional. The technicians are knowledgeable, respectful and businesslike at all times.

Chicago, IL
101 Mobility is an absolute joy to work with. In this day and age, you don't find many companies like this in today's society, but they truly do care about the people they work for and only want to do what is best for them. They also answer all your questions and make sure that you are comfortable using your new chair lift before they leave. Laurie in the office is awesome and Rick in the field is just amazing. I highly recommend them.

Lemont, IL
Service was excellent. He worked very hard to fix and correct the problem. I was very pleased with the work.

Glenwood, IL
Unit is quiet. Service - Excellent. Rick and Derrick pleasant, worked quickly. Rick extremely helpful and great about answering questions and explaining in ways that we could understand. Job well done. Thank you!

Manhattan, IL
Quick response On time for installation Friendly service Professional workmanship Would recommend to others

Oak Forest, IL
Quick, hassle-free service, with up-front pricing and no hidden costs.

Palos Park, IL
It's quiet dependable, Also very useful for us old timers. Your installers were very good and helpful They also left the work area very clean. I love my Bruno .

Chicago, IL
Very strong well made and safe. Design is perfect for my limited space. The install persons worked so hard and was completed for my husband to use. Great persons to work with. Laurie was prompt to take my request then made it happen in a short time. Kept me advised and followed up to make sure all was good 👍🏻

Chicago
The office staff is super nice- service tech the same.

Orland Park, IL
The product is what was advertised and the installation went as planned. The installers were very professional and neat. Very knowledgable about the product.

Downers Grove, IL
Knowledgeable, thorough patient

Romeoville, IL
He was friendly, knowledgeable and polite.

Joliet, IL
Wonderful customer service! Installed promptly and professionally!

Chicago, IL
I am over the moon with my stair lift! The electrician Jose, was great and the lift installers were quick and professional! Laurie was a big help and got things moving smoothly. Rick explained the whole process to me in depth. The whole team deserve a round of applause!

Orland Park, IL
Nothing short of fantastic''

Channahon, IL
They were here on time and installed in about 2 hours. They were very careful to show how to operate and what happens if things go wrong. They were very neat at their work. I am really am enjoying using, makes bringing things up and down much easier without falling Thanks

Downers Grove, IL
I received prompt service from the entire staff. This included a field agent that came to our house in order examine and discuss the proposed installation sites with their advantages or technical limitations. The telephone receptionist is also the installation scheduler, runs the help desk and does the billing. On top of all that she has a great personality which makes the total sales package complete. I must not forget the two gentlemen that did the actual install. They knew how to interact with the client while conducting their expert work and they got it right the first time. Finally, we were trained in how to use the stairlift and that evening my wife was operating it by herself. R.K.

Chicago, IL
Quick service professionals done

Oak Forest, IL
Excellent customer service. Product is great. Measurements taken on Friday and installed Monday. Can't ask for better service. Highly recommend this company.

Elmhurst, IL
A 101 Mobility is a trusted team we depend on to make our everyday lives more pleasant.

Elmhurst, IL
If you were to look up the definition of “Customer Service” you will find 101 Mobility as the answer, something very hard to find these days. From our first call to inquire about their services to the installation, everyone was 100% courteous. Their follow through with email notifications was excellent. Our salesman was scheduled for 9:00 am and we received a phone call at 9:04 am stating he was running a little late due to the weather and an accident on the road that was causing backups. We weren’t upset because the email we received said to allow a 2 hour window. We highly recommend 101 Mobility to anyone!

Lockport, IL
Easy to operate. I feel totally safe using it, even when I forget to use the seat belt. I have the power chair and the power footrest which really works for me as I have back issues. The only issue I have with the unit is the beeping noise when the chair is turned 90 so you can get off the chair. I get why it has to be thought. The 2 gentleman who did the installation were knowledgeable and did an excellent job.

Orland Park, IL
Prompt scheduling of assessment for bathroom grab bars & stair lift preventative maintenance. Knowledgeable, friendly staff with every encounter. Aging in place with safety at the forefront, thanks Rick, Laurie & the installer.

Downers Grove, IL
Service guy was very polite and got the repair done quickly

Romeoville, IL
The entire staff is caring and excellent. From the estimate, to the office, and to the installation was very well done. We are very pleased with the entire company! Thank You

Downers Grove, IL
You always find the best solutions to any problems a customer is having. Everyone at 101 Mobility is polite, courteous, helpful, and as prompt as possible.

Chicago, IL
Great staff who cares about their customers. Great product.

Westmont, IL
GREAT PRODUCT GREAT SERVICE GREAT PRICE !!

Lemont, IL
Friendly, professional installer. Could tell, he knew what he was doing. I like the "rent to own" aspect offered by 101 Mobility. I like that several options were provided to me for my choosing. I like that EVERYONE I have dealt with had empathy and showed a genuine sense of concern for me. All and all, just a very pleasant experience dealing with the firm when dealing with a difficult personal situation.

Joliet, IL
Very easy to use and have experienced no glitches. So glad I had the lift installed prior to surgery.

Plainfield, IL
The ramp & service was excellent!

Frankfort, IL
Fast and quality work. Customer service is top notch.

Oswego, IL
Excellent service and very speedy.

Oak Forest, IL
Great service and quality products

Burr Ridge, IL
Everything was great. did what you said he would do and you showed up when you said you would. Thank you. Can you please send the doctors note to [EMAIL ADDRESS REMOVED] thank you

Manteno, IL
Everyone is very friendly and very helpful. They went above and beyond with making my experience a breeze. I would highly recommend 101 Mobility.

Glenwood, IL
Customer services is awesome,tech were very polite and worked very efficiently and did a great job

New Lenox, IL
Prompt and friendly service. Staff was amazing and helped solve our mobility issue.

Orland Park, IL
Mr Kasper was excellent explaining the product in detail. Pointed out the safety features. Also answered all of my questions and concerns. Was polite and I felt very comfortable and confident doing busses with him.

Lemont, IL
Rick was Great

Beverely (Chicago), IL
We love the Bruno and also the folding rail. The 2 men who installed it were very professional and friendly

Palos Heights, IL
From the first phone call, 101 Mobility was great. Rick came to my parents house and did a great job showing us the product and answering questions. He also spent time getting to know my parents so that he could make sure all their needs were met. They installed the chair lift a week after our appointment and we’re very professional. Would highly recommend them to any family in need.

Joliet, IL
The technician was extremely knowledgeable about the product. He was very detailed in explaining the operation of the lift on my car. He was very courteous and pleasant. His professionalism was admirable. I was very pleased.

Orland Park, IL
Rick and Lori are incredible! They had short notice and worked very hard to have chair lifts installed the day before my father was being discharged from a 30 day hospital rehab stay after he suffered a stroke. The install guys were very efficient and very careful and respectful of the property. Rick even stopped by to check on everything. I highly recommend 101 Mobility for any of your needs with home necessities for handicap patients

Palos Heights, IL
101 Mobility was flexible in their scheduling and willing to work with us at a reasonable price to get donated products to clients of ours who could not otherwise get DME that is critical to their long-term health and wellbeing.

Palos Heights
Very prompt reply to service request and courteous and thorough work performed.

Frankfort, IL
Your company is very accommodating and helpful. The man who installed the chair was on schedule and got the chair installed in a very timely manner. I love the chair very much. I will spread the word!

Palos Heights, IL
I liked dealing with Laurie in the begining. She quoted me all the pricing including tax. Whe she quoted me the price she said it included everything. Chair, Measuring, Electriian & installation. Told me that they would be out for measuring at 10:30. I had changed around appts for that 10:30 time slot. However it wasn't 10:30, Rick told me she had it down for 11:30. OK, no big deal. So then we get thee final amount and it's $900.00 MORE! What's going on here. My husband called and she said "Oh, I acciderntly pressed the 9 instead of the 6??? Needless to say we were very upset.

Oak Forest, IL
Customer Service - very polite and honest, worked with problem solving to ensure customer was satisfied with service.

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