101 Mobility [Wilmington] Reviews


Orland Park, IL
I needed service on my father’s non working stairlift. We needed it repaired in a timely fashion. Thanks to Lauri. I think her names is Laurie at the Orland Park office. She was very helpful in getting the chairlift repaired quickly by a qualified technician. Because of Laurie and the technician I will definitely recommend 101 Mobility to others and use 101 Mobility again. Thank you Laurie

Plainfield, IL
Convenient. Knowledgeable sales representative. Responsive to questions. Installation and removal was quick and easy. Honest assessment of short and long term benefits. Office staff were kind and cared about our situation. Willingness to work with us when we needed additional products and referrals.

Lansing, IL
Laurie was fantastic! She answered all my questions and set up the appointment for us . Rick was also fantastic ! He was so patient with my parents and took his time showing a video to them of the lift and answered all their questions . Also spoke with my brother later who couldn’t be at the appointment . The installation was quick and flawless ! Thank you so much !

Shorewood, IL
Extremely friendly staff, knowledgeable about all products. They work hard to make sure everything is right.

Hinsdale, IL
Very professional and Derrick was terrific

University Park, IL
The product is currently working well, and the purchase process was professional and thorough. The installation took only a few hours.

Homer Glen, IL
We were very pleased with the customer service. We worked with Laurie in Orland Park and found her to be very helpful and professional. We did have a problem at first with the chair. 2 gentlemen worked so hard to fix it but to no avail. A new chair was delivered and installed immediately. It was a pleasure working with your company and have highly recommended it to our friends.

Homer Glen, IL
The office personal was very helpful with my purchase of replacement batteries for my chairlift, told me if I had any issues to call and she would there to answer any questions that I might have. It was a pleasure to do business with you

Palos Heights, IL
Too soon to judge about product's durability. Mechanically working fine so far. Installation was completed as promised. Communication with office staff went smoothly.

Chicago, IL
Great service and professionalism! Thank you!

Lagrange, IL
Very prompt and suggests when I need check ups

Joliet, IL
It is making my life a lot easier

Riverside, IL
I am so grateful to have had the opportunity to work with the people at 101. They were determined to get our ramp installed as soon as they could so my husband could spend time outside in our beautiful yard. Laurie, very kind and authentic, who answered the phone when I called 101’s office, worked hard to get the ramp installed and devoted her time to clear away permit hurdles. Rick, the owner, made two trips out to our house, to personally take paperwork to our village office and finally to make sure the ramp was properly installed. The people at 101, including the installers, gave our family an immeasurable gift.

Villa Park, IL
Courteous, professional, friendly.

Downers Grove, IL
Lori is so helpful!

Chicago, IL
I liked that the service was done in a timely manner and that all the staff that I encounter was helpful and kind.

Woodridge, IL
Great communication and fast service. Thanks

Joliet, IL
Response to needs very good. Quickly installed thank you

Joliet, IL
We love the 2 BRUNO STAIRLIFTS we purchased from 101Mobility and had them installed. The stair lifts have made our lives easier to get around in our 2 story home. Great installation by knowledgable and friendly work crew.

Lemont, IL
Am satisfied, does what’s expected

Homer Glen, IL
Fantastic service they took care of all my needs properly

Flossmoor, IN
Great responsiveness, complete explanations , quick installation, quality product, friendliness.

Chicago, IL
All staff members are very professional. The technicians are knowledgeable, respectful and businesslike at all times.

Chicago, IL
101 Mobility is an absolute joy to work with. In this day and age, you don't find many companies like this in today's society, but they truly do care about the people they work for and only want to do what is best for them. They also answer all your questions and make sure that you are comfortable using your new chair lift before they leave. Laurie in the office is awesome and Rick in the field is just amazing. I highly recommend them.

Lemont, IL
Service was excellent. He worked very hard to fix and correct the problem. I was very pleased with the work.

Glenwood, IL
Unit is quiet. Service - Excellent. Rick and Derrick pleasant, worked quickly. Rick extremely helpful and great about answering questions and explaining in ways that we could understand. Job well done. Thank you!

Manhattan, IL
Quick response On time for installation Friendly service Professional workmanship Would recommend to others

Oak Forest, IL
Quick, hassle-free service, with up-front pricing and no hidden costs.

Palos Park, IL
It's quiet dependable, Also very useful for us old timers. Your installers were very good and helpful They also left the work area very clean. I love my Bruno .

Chicago, IL
Very strong well made and safe. Design is perfect for my limited space. The install persons worked so hard and was completed for my husband to use. Great persons to work with. Laurie was prompt to take my request then made it happen in a short time. Kept me advised and followed up to make sure all was good 👍🏻

Chicago
The office staff is super nice- service tech the same.

Orland Park, IL
The product is what was advertised and the installation went as planned. The installers were very professional and neat. Very knowledgable about the product.

Downers Grove, IL
Knowledgeable, thorough patient

Romeoville, IL
He was friendly, knowledgeable and polite.

Joliet, IL
Wonderful customer service! Installed promptly and professionally!

Chicago, IL
I am over the moon with my stair lift! The electrician Jose, was great and the lift installers were quick and professional! Laurie was a big help and got things moving smoothly. Rick explained the whole process to me in depth. The whole team deserve a round of applause!

Orland Park, IL
Nothing short of fantastic''

Channahon, IL
They were here on time and installed in about 2 hours. They were very careful to show how to operate and what happens if things go wrong. They were very neat at their work. I am really am enjoying using, makes bringing things up and down much easier without falling Thanks

Downers Grove, IL
I received prompt service from the entire staff. This included a field agent that came to our house in order examine and discuss the proposed installation sites with their advantages or technical limitations. The telephone receptionist is also the installation scheduler, runs the help desk and does the billing. On top of all that she has a great personality which makes the total sales package complete. I must not forget the two gentlemen that did the actual install. They knew how to interact with the client while conducting their expert work and they got it right the first time. Finally, we were trained in how to use the stairlift and that evening my wife was operating it by herself. R.K.

Chicago, IL
Quick service professionals done

Oak Forest, IL
Excellent customer service. Product is great. Measurements taken on Friday and installed Monday. Can't ask for better service. Highly recommend this company.

Elmhurst, IL
A 101 Mobility is a trusted team we depend on to make our everyday lives more pleasant.

Elmhurst, IL
If you were to look up the definition of “Customer Service” you will find 101 Mobility as the answer, something very hard to find these days. From our first call to inquire about their services to the installation, everyone was 100% courteous. Their follow through with email notifications was excellent. Our salesman was scheduled for 9:00 am and we received a phone call at 9:04 am stating he was running a little late due to the weather and an accident on the road that was causing backups. We weren’t upset because the email we received said to allow a 2 hour window. We highly recommend 101 Mobility to anyone!

Lockport, IL
Easy to operate. I feel totally safe using it, even when I forget to use the seat belt. I have the power chair and the power footrest which really works for me as I have back issues. The only issue I have with the unit is the beeping noise when the chair is turned 90 so you can get off the chair. I get why it has to be thought. The 2 gentleman who did the installation were knowledgeable and did an excellent job.

Orland Park, IL
Prompt scheduling of assessment for bathroom grab bars & stair lift preventative maintenance. Knowledgeable, friendly staff with every encounter. Aging in place with safety at the forefront, thanks Rick, Laurie & the installer.

Downers Grove, IL
Service guy was very polite and got the repair done quickly

Romeoville, IL
The entire staff is caring and excellent. From the estimate, to the office, and to the installation was very well done. We are very pleased with the entire company! Thank You

Downers Grove, IL
You always find the best solutions to any problems a customer is having. Everyone at 101 Mobility is polite, courteous, helpful, and as prompt as possible.

Chicago, IL
Great staff who cares about their customers. Great product.

Westmont, IL
GREAT PRODUCT GREAT SERVICE GREAT PRICE !!

Lemont, IL
Friendly, professional installer. Could tell, he knew what he was doing. I like the "rent to own" aspect offered by 101 Mobility. I like that several options were provided to me for my choosing. I like that EVERYONE I have dealt with had empathy and showed a genuine sense of concern for me. All and all, just a very pleasant experience dealing with the firm when dealing with a difficult personal situation.

Joliet, IL
Very easy to use and have experienced no glitches. So glad I had the lift installed prior to surgery.

Plainfield, IL
The ramp & service was excellent!

Frankfort, IL
Fast and quality work. Customer service is top notch.

Oswego, IL
Excellent service and very speedy.

Oak Forest, IL
Great service and quality products

Burr Ridge, IL
Everything was great. did what you said he would do and you showed up when you said you would. Thank you. Can you please send the doctors note to [EMAIL ADDRESS REMOVED] thank you

Manteno, IL
Everyone is very friendly and very helpful. They went above and beyond with making my experience a breeze. I would highly recommend 101 Mobility.

Glenwood, IL
Customer services is awesome,tech were very polite and worked very efficiently and did a great job

New Lenox, IL
Prompt and friendly service. Staff was amazing and helped solve our mobility issue.

Orland Park, IL
Mr Kasper was excellent explaining the product in detail. Pointed out the safety features. Also answered all of my questions and concerns. Was polite and I felt very comfortable and confident doing busses with him.

Lemont, IL
Rick was Great

Beverely (Chicago), IL
We love the Bruno and also the folding rail. The 2 men who installed it were very professional and friendly

Palos Heights, IL
From the first phone call, 101 Mobility was great. Rick came to my parents house and did a great job showing us the product and answering questions. He also spent time getting to know my parents so that he could make sure all their needs were met. They installed the chair lift a week after our appointment and we’re very professional. Would highly recommend them to any family in need.

Joliet, IL
The technician was extremely knowledgeable about the product. He was very detailed in explaining the operation of the lift on my car. He was very courteous and pleasant. His professionalism was admirable. I was very pleased.

Orland Park, IL
Rick and Lori are incredible! They had short notice and worked very hard to have chair lifts installed the day before my father was being discharged from a 30 day hospital rehab stay after he suffered a stroke. The install guys were very efficient and very careful and respectful of the property. Rick even stopped by to check on everything. I highly recommend 101 Mobility for any of your needs with home necessities for handicap patients

Palos Heights, IL
101 Mobility was flexible in their scheduling and willing to work with us at a reasonable price to get donated products to clients of ours who could not otherwise get DME that is critical to their long-term health and wellbeing.

Palos Heights
Very prompt reply to service request and courteous and thorough work performed.

Frankfort, IL
Your company is very accommodating and helpful. The man who installed the chair was on schedule and got the chair installed in a very timely manner. I love the chair very much. I will spread the word!

Palos Heights, IL
I liked dealing with Laurie in the begining. She quoted me all the pricing including tax. Whe she quoted me the price she said it included everything. Chair, Measuring, Electriian & installation. Told me that they would be out for measuring at 10:30. I had changed around appts for that 10:30 time slot. However it wasn't 10:30, Rick told me she had it down for 11:30. OK, no big deal. So then we get thee final amount and it's $900.00 MORE! What's going on here. My husband called and she said "Oh, I acciderntly pressed the 9 instead of the 6??? Needless to say we were very upset.

Oak Forest, IL
Customer Service - very polite and honest, worked with problem solving to ensure customer was satisfied with service.

Homewood, IL
Very reliable, and great service. The rental option was a game changer for us.

Mokena, IL
Great service. Great staff

Frankfort, IL
I would (and have) recommended 101 Mobility in Orland to several people and on social Media. Rick.and Laurie Are very personable and are honest and fair in providing theIr services. I have fond them to be very responsive when I have called with my questions and when I had a minor problem with my unit they came promptly. This is why I recommend them, they are great people and are very customer friendly.

Lombard, IL
Professional and affordable

Orland Park, IL
Coming out to measure, give price went very quickly. When I ordered chair lift it was installed soon after. Staff was very congenial and a pleasure to work with. Would definitely recommend 101 Mobility to others.

Orland Park, IL
It’s all about the service, which was nothing short of amazing! The ramp I ordered was installed quickly, and professionally! Yes, I would recommend the entire 101 crew to meet your mobility needs!

Tinley Park, IL
Customer service is outstanding. Every concern and/or question has been immediately addressed, and everyone from the company is friendly and caring. I highly recommend 101 Mobility.

Oak Lawn, IL
Lori and others at the Orland South Chicago store were so helpful with meeting my mother's needs, with both equipment as well as information on other adaptive tools that we could use.

Palos Heights, IL
The stair lift is working well and the installation process went well.

Frankfort, IL
We had the Joey installed in an Odyssey van.. Laurie was extremely helpful, patient and friendly. Rick provided us with excellent advice and even contacted someone in the area that we could visit and look at their installation. They delivered it to our home and the gentleman ( sorry didn't get his name) reviewed all the operations and answered all our questions very thoroughly. He, like Rick and Laurie, was also so personable and friendly. Overall superb experience!!

Lombard, IL
Very high quality and service. Friendly service.

Homer Glen, IL
You guys are the best. Thanks for being there when we need you.

Woodridge, IL
Great products with professional installation by friendly and helpful staff members.

Chicago, IL
Fast and professional,

Matteson, IL
The service was very personal friendly and convenient.

Lemont, IL
Chair is very comfortable and easy to operate.Repair service was prompt and affordable

Joliet, IL
Everything, from the first email, to the installation, went smoothly. Everyone was extremely courteous, instructive, and answered all our questions. I am very satisfied with the entire process, and love my new stairlift! It is not obtrusive, very easy to use, and now I feel safe going up and down our stairs.

Mokena, IL
Personal and caring responses Quality stairlift and installation

Darian, IL
We are very pleased with Rick Kasper and Laurie. They are very easy to talk with and very professional in their dealings with us. I would highly recommend them to anyone needing a stairlift. The two men and Rick, who installed the stairlift did a very neat job, were very courteous and explained quite clearly how everything worked. The Bruno elite stairlift works quite nicely. I am a bit disappointed in how it looks - rails are a little bulky. I think I would have paid extra to have the extra turn at the top a bottom so it would be a little more out of the way. It is still a bit more noisy than I thought it would be. The foot rest is dangerous to put up a down - have to lean quite a bit to work it manually. All in all, the lift is okay, but not exactly what I expected.

Palos Hills, IL
fast and friendly service

Matteson, IL
Great service. Lori was a wonderful person to deal with. The ramp looks great. We are going to get a 3 foot section of ramp for end of driveway. The 5 foot is just too long and into the driveway. Lori was very accommodating and said they would install that for us. I would highly recommend 101 Mobility to everyone. We had several estimates, all around the same price. We chose 101 Mobility because they were so accommodating and extremely helpful with our choices.

Tinley Park, IL
Attractive and quiet. The staff Laurie and Rick are wonderful to work with. The install was very smooth with no problem .

Lagrange, IL
Haven’t had it installed yet buy they came very quickly as a needed it ASAP

Flossmoor, IL
Very helpful and nice to me every time I live 101 i will definitely recommend them 😁

Frankfort, IL
Follow through on calls is good

Lombard, IL
Needed a stair lift rental. The whole process from pricing to install, and then removal, was top notch. A kind, courteous, and professional company.

Oak Lawn, IL
Everyone was very responsive and professional throughout the process. Thank you.

Orland Park, IL
reliable product, good service, friendly conveniently located

Lansing, IL
Everyone there was very courteous and professional and helpful

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